Return & Refund Policy
At Weebutee, we are committed to providing you with the highest quality anime merchandise and ensuring your utmost satisfaction. However, we understand that there may be instances where you need to initiate a return or request a refund. Please read our Return & Refund Policy carefully to understand your rights and options.
We accept returns for eligible items within 10 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as intimate or personalized products, may not be eligible for returns due to hygiene or customization reasons.
To initiate a return, kindly follow these steps:
a. Contact Our Support Team: Get in touch with our dedicated customer support team at [[email protected]/Phone: (714) 845 8180] to request a Return Authorization (RA) number. This number will be essential for processing your return.
b. Package Your Return: Securely package the item along with all the original accessories and packaging materials. Remember to include the RA number on the outside of the package.
c. Ship Your Return: Send the package to the address provided by our support team. Please note that return shipping costs are the responsibility of the customer, except in cases of a defective or incorrect item.
d. Confirmation & Refund: Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 3 business days.
Weebutee offers refunds for eligible items in the following situations:
a. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately with supporting evidence, such as clear images or videos, to expedite the refund process. We will assess the issue and provide a replacement or a full refund, including return shipping costs.
b. Incorrect Items: In the rare event that you receive an incorrect item, please reach out to us promptly. We will arrange for the correct item to be sent to you at no additional cost or issue a refund if preferred.
c. Order Cancellation: If you need to cancel your order, please do so within [X] hours of placing it. If your order has not been processed or shipped, we will cancel it and issue a full refund.
- Non-Refundable Items:
Certain items fall under the category of non-refundable, such as:
a. Digital Products: Once digital products, such as anime streaming subscriptions or downloadable content, are purchased and delivered, they are non-refundable.
b. Customized or Personalized Products: Items that have been customized or personalized to your specifications cannot be returned or refunded, unless there is a manufacturing defect or shipping damage.
Thank you for choosing us as your trusted source for anime merchandise. We look forward to bringing your anime dreams to life!